Terms of Use

 

Last updated: May 30, 2022

 

ABOUT US

Sportravel.com is an online trading platform registered in Canada under the Ontario Business Registration License No. _____________ our platform guarantees all stages of electronic commerce, its main objective is to provide technical and professional services related to communications, as well as how to market the goods associated with them.

The products sold on Sportravel.com have all the authorizations and permits required by law for this and are in a position to guarantee consumers the satisfaction of their expectations.

 

RELEVANT INFORMATION

It is a necessary requirement for the acquisition of the products offered on this site, that you read and accept the following Terms and Conditions that are written below.

The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use in this document. In all cases, to purchase a product, registration by the client will be necessary, with the entry of reliable personal data and definition of a password.

The client can choose and change the password for his account access at any time, in case he has registered and that it is necessary for the purchase of any of our products. www.Sportravel.com does not assume responsibility in the event that said password is given to third parties.

All purchases and transactions carried out through this website are subject to a confirmation and verification process, which could include verification of stock and product availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected means of payment. In some cases verification via email may be required.

The prices of the products offered in this online store are valid only for purchases made on this website.

Rescission

We may terminate or suspend your account immediately, without notice and without liability, for any reason, including without limitation, if you violate the stated Terms and Conditions.Upon termination, your right to use the Service will immediately cease. If you wish to terminate your Account, you may simply discontinue use of the Service.

LICENSE

Sportravel, through its website, grants a license or permission for users to use the products that are sold on this website in accordance with the Terms and Conditions described in this document.

UNAUTHORIZED USE

If applicable (for sale of software or other design and programming product) you may not place one of our products, modified or unmodified, on a CD, website or any other media and offer it for redistribution or resale of any kind.

PROPERTY

The products will be supplied with their corresponding software and license, in its most up-to-date version that it needs to function as equipment and/or system.

The client may not by itself, or through any property, affiliate or associated company, agent or third party: modify, vary, improve, copy or duplicate, or allow others to modify, vary, improve, copy or duplicate, in whole or part of the supplied Software. You also may not create or attempt to create, or allow others to create or attempt to create, adapt, disassemble, decompile, reassemble, translate, reverse engineer, or otherwise operate with the source programs or components of them, the programs, or any other information available.

All patents, trademarks and service marks, design rights, copyrights, know-how, trade secrets and other intellectual and industrial property interests or rights to the products and all associated materials in any form shall remain the property of Sportravel.com and its suppliers, as applicable. Nothing contained herein shall be construed and construed as a transfer of such rights.

Sportravel.com guarantees non-infringement of Intellectual Property Rights or the use of third-party brands related to the products that are the subject of this CONTRACT, and undertakes to assume full responsibility for possible claims that the client receives in this regard.

CANCELLATION, REFUND AND WARRANTY POLICY

In the case of products that are non-tangible irrevocable merchandise, we do not issue refunds after the product is delivered, you have the responsibility to understand before purchasing.

We ask you to read carefully before you buy it. We only make exceptions to this rule when the description does not fit the product. There are some products that may have a guarantee and the possibility of a refund, but this will be specified when purchasing the product.

In such cases, the guarantee will only cover factory defects and will only become effective when the product has been used correctly. The guarantee does not cover breakdowns or damage caused by improper use. The terms of the guarantee are associated with manufacturing and operation failures under normal conditions of the products and these terms will only become effective if the equipment has been used correctly.

This includes:

– According to the technical specifications indicated for each product.
– Under environmental conditions in accordance with the specifications indicated by the manufacturer.
– In specific use for the function with which it was designed from the factory.
– Under electrical operating conditions in accordance with the specifications and tolerances indicated.

 

To request a partial or total refund, the client must contact the Customer Service team by means of communication to the official Sportravel.com email.

The processing of cancellation and returns are made through the email of the store info@sportravel.com in a term that will not exceed 24 hours.

Only complete order cancellations will be accepted prior to delivery at destination; in particular cases they must be consulted individually with the Customer Service.

When making a request for cancellation and return, the client has the obligation, in the corresponding cases, to inform the recipient of the purchase, so that he does not accept said products.

In the event that a cancellation request is made and the recipient has received the products, they must be returned in their original packaging, sealed and in perfect condition, just as they were received. Otherwise, the refund of balance will not be effective.

The customer will be refunded the money within 72 hours after the date on which Sportravel.com receives the returned products. Sportravel.com will make the return by the same payment method that the client used to make the purchase. The client will not pay any fee for such reimbursement.

Likewise, when a return is appropriate, the amount will be refunded to the client in the same currency of collection of the product and/or service. The exchange rate imposed by the Bank issuing the card in question will apply to this value. Sportravel.com will in no case be responsible for the upward or downward difference that the client receives as a refund.

Sportravel.com reserves the right to reject or cancel your Order at any time for certain reasons, including, but not limited to:

- Availability of products.

- Errors in the description or prices of the Goods

- Errors in Your Order

 

CLAIMS.

 

Any claim regarding the products purchased must be processed electronically to info@sportravel.com or through the online help to the client enabled on the site or on WhatsApp.

If the client is interested in any claim for the reasons provided in the CANCELLATIONS AND REFUNDS section, he must contact Sportravel.com in the first instance through the communication channels established in the previous one and request the corresponding refund if appropriate. In the event of claims that result in chargebacks (CBK), the client's account will be disabled until the conclusion of the process. To reactivate it, the client agrees to pay the costs derived from the claim process in advance.

We have different ways to send us complaints and claims. For this, the following has been enabled:

Email: info@sportravel.com

Phone:

Telegram Virtual "Your Solution":

WhatsApp

"Your Solution": https://chat.whatsapp.com/

 

 

- ANTI-FRAUD CHECK

 

Sportravel.com maintains a zero tolerance policy against any manifestation of fraud as an essential principle to guarantee our clients a safe shopping environment.

Sportravel.com reserves the right to suspend or cancel the execution and delivery of an Order, regardless of its nature and degree of execution, in case of fraud, completed or attempted.

The customer's order may be postponed for anti-fraud checking. It may also be suspended for a longer time for a more rigorous investigation to prevent fraudulent transactions.

The client and/or recipient are warned of being exposed to legal process in case of claims initiated due to chargebacks due to fraud.

Within the framework of the fight against Internet fraud, the data related to the customer's Sportravel.com Order may be communicated to third parties authorized by law or designated by Sportravel.com, for the sole purpose of verifying the identity of the customer, as well as the validity of the Order, the means of payment used and the expected delivery.

PRODUCT DELIVERY AND DELIVERY TIMES

The delivery of your purchases will be made in our warehouse, located in Fraga Area, Cangrejeras, La Lisa 72 hours from the confirmation of your payment.

 

PAYMENT TERMS

The payment of all our products is made only and strictly through the payment gateways that we have enabled in our store.

Payment will be made by VISA or MASTERCARD credit card. If the card you use for your purchase is not from the currency of collection, the Issuing Bank of your card will apply the corresponding exchange rate.

We also accept other secure payment methods such as bank transfer, advance deposit, as well as other recognized and secure payment platforms available in the market.

Payment cards are subject to validation checks and authorization from your card issuer. If we do not receive the required authorization, we will not be responsible for any delay or failure to deliver your Order.

The customer declares that he has the legal right to use the acceptable means of payment in relation to any Order.

The reservation of products is not allowed without having made the payment.

PRIVACY

Sportravel.com guarantees that the personal information you submit has the necessary security. The data entered by the client or in case of requiring a validation of the orders will not be delivered to third parties, unless it must be disclosed in compliance with a court order or legal requirements.

Subscription to promotional email newsletters is voluntary and may be selected at the time of creating your account.

Sportravel.com reserves the rights to change or modify these terms without notice.

 

LIMITATION OF LIABILITY

 

The responsibility of Sportravel.com for the obligations established in these General Conditions of Use may not be demanded when the breach of said obligations is attributable to acts of third parties, even when said facts were foreseeable, to the client's fault or to the occurrence of a circumstance of force majeure, as defined in the applicable jurisdiction, or any other circumstances that are reasonably beyond the exclusive control of Sportravel.com.

The information available on the Website is stated without any guarantee, either implicit or express, regarding its integrity, accuracy, timeliness, non-infringement, availability, reliability or completeness of the data, products, accessories or services that appear on the site. web or on the suitability of these for the use that the client plans to make of them. Sportravel.com declines all responsibility for damages, direct and indirect, foreseeable or not, suffered due to the use of the Website. In the event that the latter's responsibility for damages suffered by the client attributable exclusively to the placing of the Order is established, said responsibility will be limited to the amount of the Order that the client had paid.

 

To the fullest extent permitted by Applicable Law, in no event shall Sportravel.com or its suppliers be liable for any special, incidental, indirect, or consequential damages of any kind (including, without limitation, damages for lost profits, loss of data, or other information, business interruption, personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third party software and/or third party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if Sportravel.com or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

 

Some locations do not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages, which means the above limitations may not apply to you. In these locations, the liability of each party will be limited to the fullest extent permitted by law.